Optional Course - Website & Account Introductions
closed
j
jason.israelsen
It would be useful to have an optional educational course to introduce website features (e.g. Training website, download website, forum, and suggested features).
Also it would be useful to introduce account features (e.g. settings, how to track cases/tickets, how to track forum posts).
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pscott
closed
On the surface, I like the idea, but I have two problems with it:
1) If the website is difficult to use, then it sounds like we're failing on the UX side of things. An IU course solves a symptom, but doesn't solve the larger problem.
2) The team behind the main website and accounts page is far removed from the IU content team. I worry about any videos I post becoming quickly invalided by subtle changes made to the website.
Another way to look at it, currently it takes a lot of effort to update the Ignition IU content, so adding and maintaining a course that focused on the website would pile onto that effort. I'm not to saying this is impossible, but it seems like a large endeavor for a small amount of value.